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Q. |
Why should I use a pet
sitter? |
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Many
veterinarians and pet experts believe that keeping pets in their
familiar surroundings helps to alleviate the stress imposed on them
when you have to leave home. Your pets are able to maintain their
diet and exercise routine, and enjoy the personal attention provided
by a pet sitter. You also eliminate the trauma of being transported
and minimize their exposure to illnesses of other animals
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Q. |
What services do you
offer? |
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Knowing
that each animal and home is unique we offer a wide variety of
services.
Our sitters come to the client’s home to provide service, so that
your animals can stay in their familiar surroundings. Our visits
include feeding, exercising, and potty breaks. We also spend what we
call "TLC time", just playing with, petting, and loving your pets
so they receive the personal attention they crave while you're away.
We also provide “gate keeping” services, such as bringing in your
mail and newspaper, taking out the trash, watering plants,
alternating lights and rotating blinds. We’ll also transport your
pet and do your shopping for you. Anything you need!
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Q. |
Who are your pet
sitters? |
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Pet Nanny
pet sitters are pet lovers, plain and simple. We are very selective
in who we choose to care for your furry companions. Extensive
background checks are run on each and every applicant. You will be
provided with responsible, fun-loving, professional individuals to
love your pets while you’re away.
When you sign up to become part of the Pet Nanny community, your
assigned sitter will come to your home to meet you and your pets and
to become familiar with your home. In the future we will attempt to
assign the same sitter to you, however; this is not always possible.
You will always have the opportunity to meet your back-up sitter,
however a fee
may apply.
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Q. |
Can I trust Pet Nanny
with my keys and my home? |
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All sitters
are screened prior to employment and are bonded and insured. Upon
request, we will be happy to provide references. Your name and the
content of your home always remain confidential. House keys are
coded anonymously. None of our vehicles have company insignia, which
prevents people from knowing you're not home. Our sitters are
familiar with alarm systems and work with them frequently.
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Q. |
What time do the sitters
come and how long do they stay? |
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One of our
caregivers will come to your home up to 3 times per day to take care
of your precious pets. AM visits take place between the hours of 7am
& 9am, MID DAYS between 11 & 2:30pm, and PM visits between 6:30 &
8pm. No longer than 12 hours ever goes in between visits. For
example, if your pooch was visited at 8pm, the sitter would arrive
to your home no later than 8am the following morning. Dog visits are
30 minutes in duration. Cat visits are 20 minutes in duration. We
will also stay longer if requested. Look at our complete list of
services
and tailor your own pet care plan.
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Q. |
What type of payment do
you accept and when am I charged? |
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For your
convenience we accept checks or credit cards payments via PAYPAL.
All payments are to be received and processed before your scheduled
service begins.
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Q. |
Do you have boarding
facilities? |
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No. We
believe in in-home care, which is why we have chosen not to have a
boarding facility. However, we do have pet care providers who can
remain at your home should you need to leave town for an extended
period of time. Please email us at
info@pet-nanny.net or call
us @ (610) 716-7826 for more information regarding this service.
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Q. |
Are there extra costs
for services performed on a holiday? |
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We consider
the following to be our major annual holidays: New Years Day,
Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas,
Christmas Eve Day, and New Years Eve. There is up to a $15 surcharge
plus the standard charge for the service being provided on these
dates. Additionally, we must receive a non-refundable payment for
the Thanksgiving service visit by November 6th of that year, and a
non-refundable payment for the Christmas and New Year holiday
service visits by December 6th of that year. There is no refund for
cancellation.
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Q. |
Why is there a
registration meeting? |
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The
registration meeting is a visit that allows you to get to know our
service. During this visit, one of our pet care providers will
perform the following tasks: introduce themselves to you and your
pet, pick up keys, confirm pertinent information about you and your
pet (e.g. vet information, emergency contact, special requests,
etc.), and answer any additional questions you may have.
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Q. |
My pet has been
aggressive in the past - can it still be a client? |
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For
aggressive pets, our sitter will interview you and your pet, in
person, to determine if there is a good fit between your pet and our
services. If additional visits are needed to socialize your pet with
our pet care provider, then you will need to be present at all
visits and pay the normal service fee until socialized. If at any
time our pet sitter or owner, feel that it is unsafe to perform a
service, we will reserve the right to discontinue service without
notice.
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Q. |
Can you give my pet his
medicine? |
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Due to the
stress on the animal, we strongly urge you to administer all
medications to your pet. However, when that is not possible and your
pet needs its medicine, then we will attempt to administer medicine
orally, only.
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Q. |
How do I drop off or
pick up house keys? |
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Two copies
of all keys required to access your home (and pet!) should be given
to Pet Nanny during the registration meeting. If you are giving
newly copied keys, we ask that you MAKE CERTAIN TO TEST ALL KEYS TO
SEE THAT THEY WORK before giving them to the pet care provider.
If you are moving or your locks have changed, we ask that you
contact us immediately. At that time, we will request that you leave
two sets of all new keys needed to access your home at our office
located at 4024 Joshua Rd., Lafayette Hill. When you drop the new
keys off, please put the keys in an envelope with your name on the
inside of the envelope.
If you would rather have your keys picked up and returned to you a
$10 fee will apply for each trip made to your home.
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Q. |
How will your pet
providers discipline my pet, if necessary? |
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Pet Nanny
believes in positive reinforcement for pets. We will never hit,
spank, slap, yank the leash, yell or grab your pet. If there is a
disciplinary problem, i.e. toilet training issues, running away,
etc., you will be informed of the incident(s) and we will implement
your suggested disciplinary actions.
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Q. |
What is your "48-Hour
Policy"? |
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Pet Nanny
utilizes a 48-hour scheduling and cancellation policy to make
certain all our clients receive first-rate service. If you call to
schedule or cancel a visit (or visits) with less than 48 hours
notice, you will be charged an additional fee, as our caregivers
must adjust their schedules to accommodate yours.
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Q. |
I have a last minute
trip suddenly come up! Can you help me? |
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We will
always try to help you on short notice, but we cannot guarantee
availability if there is very little time before your service
begins. We regularly book up completely at major holidays and end up
turning away last minute callers.
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Q. |
What does it mean that
you are insured? |
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We carry a
liability insurance policy that protects you from financial loss in
the event we are liable for accidents that occur while caring for
your pets. Any responsible professional business should carry
liability insurance.
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Q. |
What does it mean that
you are bonded? |
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A dishonesty
bond gives you peace of mind that you will be reimbursed if anything
is stolen from your home. You should make sure that any workers who
enter your home carry a dishonesty bond.
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Q. |
What will you do if my
pet becomes ill while I am away? |
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If we
suspect that something is wrong with your pet, we will call you at
the emergency phone numbers we have on file for you. We will
describe the situation with your pet. If you believe the
veterinarian should see your pet, we will transport your pet to the
veterinarian's office for examination and treatment. In the event we
cannot reach you, we will decide if your pet should be seen by the
veterinarian. If necessary, we will take your pet for treatment. You
will be billed for any extra time we spend for these services.
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| Q.
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What should I expect when I return home? |
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You can expect to find
your pets healthy and happy, as well as an impeccably maintained
home. You will find a note from us. The note will give a report on
how everything went while you were away. When you arrive home, you
need to call us to let us know you've returned. The note we leave
for you will remind you of this. |
